Being Friendly and Actually Caring are Different (OTF Week)
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Episode #097
Customer first impressions are important, and OTF does well in this area. To get customers to try it out and stay, it\\u2019s NOT about Orangetheory Fitness\\u2014it\\u2019s about the customer. I talk about this in today\\u2019s episode, and about the way you can train people to care!