People or Process?
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‘A process is a system of working a way of improving your business, making it more efficient and more effective’
\\nHaving great systems is only part of the solution, listen in to hear about how to bring both processes and people together in your business so that in unison these elements are effectively driving your business forward.
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KEY TAKEAWAYS
\\nWhat are the advantages of having good staff working in your business?
\\nThey improve the current systems and can adapt, developing new skills that in turn make a business more efficient and effective. Having good colleagues is very important to staff and team motivation.
\\nWhat do processes bring?
\\nA good process will deliver consistency which will promote repeat business. Being able to run a company using the most efficient systems and processes delivers cost-effective solutions.
\\nWhen you have good people without good processes it is possible to operate for a period because people will find ways around poor processes. However, over time it will become demotivating for staff because people need routine, a structure they can follow every day to ensure consistency and success.
\\nGood processes and poor people will lead to issues. People who are not trained to follow processes correctly will result in variable outcomes leading to demotivation of the workforce.
\\nA business requires both good people and good processes, they’ve got to work in unison to achieve success.
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BEST MOMENTS
\\n‘I’m not going to get off this fence it has to be a combination of both’
\\n‘Without structure people form bad habits, procedures help form positive habits’
\\n‘Processes can remove you from opportunities to interact with the customer’
\\n‘In business, you have to be pragmatic and on occasion flexible to secure business’
\\n‘It’s all about the people, helping them to find the problem and a solution’
\\n‘If it doesn’t make a profit you can’t add value’
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ABOUT THE HOST
\\nJohn Paul is a serial entrepreneur in various sectors. He owns the Castledene Group, which employs over 50 people in the North East of England, managing over 2000 properties and selling hundreds more per year. John also consults with hundreds of agents with a view to them building a business to create a life through his consulting business, Agency Consulting.
\\nGet in Touch:
https://www.facebook.com/agencyconsulting/
Https://www.linkedin.com/in/john-paul-14167211/
https://twitter.com/TheLHAExpert
johnpaul@agency-consulting.co.uk