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Loyalty360 Loyalty Live Interview: Emil Sarkissian, CEO, Loyalty Methods and Loyalty360's Mark Johnson discuss customer loyalty/CX trends and the changing industry landscape.

Here are some of the topics that we posed to Emil:

-What is the biggest challenge or opportunity you see in customer loyalty today?
-What is one brand (or a few) that you think do an exceptional job of creating customer loyalty and why?
-What is a brand (or a few) you are most loyal to and why?
-How have you seen COVID impact your clients and how have you helped them through transitions, pivots, etc.?
-Is there a brand (or a few brands) that you think have been able to successfully re-invent or re-position themselves \\u2013 and what have they done well \\u2013 due to COVID?
-What is one piece of advice you would share with brands looking to improve their customer loyalty or experience strategies?
-If you could ask one question of a competitor, client, or brand about customer loyalty, what would that be?
-What is next for customer loyalty?

Loyalty360 is hosting speakers in a live stream format, featuring conversations on customer loyalty and experience news, trends, insights, and opportunities for marketers. During the live stream sessions, guests are welcome to tune in to the live broadcast on Loyalty360's YouTube channel, ask questions, and have them answered in real-time.

Visit http://www.loyalty360.org

For those interested in watching the recording of this Loyalty Live live stream, you can find the full video on our Loyalty360 YouTube channel.\\xa0