BROADCASTS.com

b'

Thirty years ago, AIR MILES\\xae launched its Reward Program, essentially inventing the coalition loyalty concept. Over the course of three decades, the Canadian program has pulled together over 300 brands and thousands of retailers and service locations, offering collectors \\u2014 the program\\u2019s members \\u2014 a massive amount of choice encompassing everyday and aspirational products, travel options, events, and attractions.\\xa0

Today, AIR MILES is making a resurgence as brands come together to share customer relationships, data and insight, and the power of the network. It\\u2019s a perfect time to re-energize the AIR MILES brand, making the most of its assets, including its nearly 10 million collector base, a mountain of data, and most importantly, the value the program brings to Canadians. \\xa0

Uniting a coalition of brands together under the auspices of AIR MILES created a powerful program not only because of how collectors can earn rewards points but also because of how they can be used. There\\u2019s real power in giving people more choices and allowing them to earn and redeem wherever they shop. \\xa0

Mark Johnson, CEO of Loyalty360, spoke with Shawn Stewart, President of AIR MILES, about the recent acquisition by BMO Financial Group (BMO), changing strategies to better serve the brands utilizing the program, and leveraging data to increase personalization.\\xa0