Published: Dec. 9, 2019, 10 a.m.
Join me as I interview Dr. Joseph Michelli, Chief Experience Officer and Customer Service Expert
**Stick around to learn how you can enter to win a trip to California to tour Airbnb headquarters and learn more about how they approach the customer experience (deadline to enter: December 16, 2019). ***
Are you ready to transfer the excitement you have for your products and services to your customers? Tune in as we discuss the following:
- Inputs to a healthy customer experience
- How Zappos uses play to get employees to go the extra mile (and love it while they do)
- About Dr. Michelli and the Michelli Experience
- How Airbnb disrupted the hotel industry
- A new breakfast strategy that Godiva is taking to delight its customers
- How the convenience store industry is currently being disrupted
About Dr. Joseph Michelli
Resources Mentioned in this Episode
About this Episode
- Episode: 12
- Title: Delight Customers the Airbnb Way + TRAVEL GIVEAWAY
- Release Date: December 9, 2019
- Guest: Joseph Michelli, Ph.D.