In this episode we're joined by speaker, author and CAO of Shepard Presentations, Shep Hyken.
Shep has spent 40 years in the field of customer service and in this episode we explore some of the key themes from his most recent book release 'I'll Be Back: How to Get Customers to Come Back Again & Again'.
In this episode we discuss:
Referenced in this episode:
CONNECT WITH SHEP:
CONNECT WITH SCOTT:
CONNECT WITH SITEVISIBILITY:
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