The Power of Data: Enabling the Resilient Enterprise in Financial Services
Data-driven actionable insights help firms target stages of the customer journey to provide personalized products and services that add value for customers while increasing CX and loyalty. In this episode, we talk to Ramana Bhandaru, head of Insights & Data at Capgemini Financial Services, on how COVID-19 is presenting financial services firms with challenges but also opportunities to leverage data and accelerate digital transformation to enable a resilient enterprise.