Kitty Parker, How to Win Customer by Listening with Empathy - InnovaBuzz 339
In this episode, I’m really excited to have as my guest, Kitty Parker of the Kitty & Miles Buyers Agency. Kitty is a trained psychologist that bought property in her spare time and when people asked her to help them buy property, because she was good at it, she started her Buyers Agency. Within her first 12 months of operation she has achieved a multiple 6 figure revenue and was a finalist in the real estate industry awards. She puts these achievements down to providing her clients with exceptional customer service and being highly skilled at property market data analysis and extracting insights from that data. In our discussion, Kitty talked to me about: Her process of serving her clients which begins with listening to their story with empathy Why being data-driven is important in any business and how to adapt to rapidly changing data Her principle of finding pain points of her clients and filling their needs Listen to the podcast to learn more. Show Notes and Blog The Podcasts See omnystudio.com/listener for privacy information.