The Healthcare Leadership Experience: The Patient Experience: Meeting our Patients Human Needs
Host Lisa Miller is joined by Jason Vallee, PhD, VP at Cheshire Medical Center, Dartmouth-Hitchcock. Topics include the definition of the patient experience, the role of the JUSST model, and the potential impact of Press Ganey rankings that no hospital can afford. Jason also explains how the ‘’sprinkler experience’’ informed his understanding of mapping the patient journey and why choosing the right language is vital to build patient trust. To stream our Station live 24/7 visit www.HealthcareNOWRadio.com or ask your Smart Device to “….Play HealthcareNOW Radio”. Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen