Healthcare Upside/Down: Patient Experience Is Key with David Klein, MD
S1E46: On this episode, Patient Experience Is Key with David Klein, MD, CEO, Marin Health and host Dr. Nick. Healthcare is personal and as such the decisions we make must be done for the right reasons and can have huge consequences in some very unexpected ways. Build a healthcare system that puts the patient at the top of the organization chart with everyone reporting to the patient. Your better pill to swallow is to spend a day in the shoes of the customers you are ultimately serving. No matter who you are, your seniority, or level in an organization spend some time at the point of service in healthcare. If we aren’t serving or helping the patient with the process then we should rethink and find better answers. To stream our Station live 24/7 visit www.HealthcareNOWRadio.com or ask your Smart Device to “….Play Healthcare NOW Radio”. Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen