Healthcare Mixtape: Why Is Consumer-First Design So Hard??
Why Is Consumer-First Design So Hard?? This episode continues our Greatest Hits collection, where we replay some of the top episodes from Healthcare Rap and other podcasts. This episode originally aired in August 2021, and it was one of the most popular episodes last year. Zain Ismail and Jared Johnson issued a challenge to the industry. They talk about why it’s been so hard historically to create consumer-first healthcare services and experiences. Then they dive deep into the patriarchal origins of traditional medicine and look at how to create an internal culture of innovation to gain consensus for new ideas. A lot of these challenges still hold true, so we wanted to replay this one and keep the discussion alive in the industry. Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen/