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To kick the new year off right, Gordon goes solo to share a sampling of highlights from the 2021 Industry Insight Report from the Professional Beauty Association (PBA). Conducted in September (and presented by Gordon at the recent PBA Executive Summit), the full report gives great insights into the impact of Covid on salons and professionals, in addition to the state of our industry's ongoing recovery. Gordon adds his professional context to key points as well as hopes for the future.