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202 - To ask for tips or not to ask for tips? \\xa0
That is not the question. Of course it isn't. It's never that obvious with Heather Lahtinen.\\xa0 \\xa0\\xa0
Do you leave a spot on your invoices for clients to tip you? I don't.\\xa0 \\xa0
And I'm going to tell you why in this week's episode of the Hair of the Dog podcast but \\u2013 and this is a big but \\u2013 it's never as simple as what\\u2019s \\u201cright or wrong.\\u201d\\xa0
It's about the thoughts and emotions you're attaching to the idea of asking your clients for tips. Our mindset is such an important part of our business strategy and Heather invites us to explore our thoughts around why we make certain decisions, like asking for tips.\\xa0 \\xa0
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What to Listen For \\xa0
6:12 Why we might feel threatened when a client is upset \\xa0
10:44 The assumptions I make in deciding not to ask for tips \\xa0
16:26 When it's OK for me to accept gifts from clients \\xa0
20:04 The importance of aligning pricing with your customer experience \\xa0
26:11 What we need to believe to be comfortable with our decisions \\xa0
Comment on the 'Gram and let me know if you ask your clients for tips or if there are any decisions you've made that have left you feeling a little icky.
Connect with Heather
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