090 Lessons in Kindness: Winn Claybaugh's Impact on Hairdressing
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My guest on the show today is Ashley Toliver Williams. She is a salon owner, educator and entrepreneur from Houston Texas and she has a passion and commitment to the industry that is refreshing no matter where you are from.\\u2026 so listen up, this is another great episode\\u2026
In today\\u2019s podcast we discuss:
- Changing the reputation of the salon industry
- Where salon owners should be focusing their time
- The responsibility to train your team to be better humans as well as better hairdressers and\\u2026
- What is \\u2018salon culture\\u2019 and how do you create it
And lots more!
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In This Episode:
[01:58] Welcome to the show, Ashley!
[02:30] Ashley shares her background and her journey through the hair industry.
[06:03] What do you do for fun?
[08:30] Ashley discusses what she tells salon managers and owners about what they need to be focused on right now and tells a story around this.
[14:22] Antony talks about the difference between the salon side of being a salon owner and the business side of the business.\\xa0
[16:38] Ashley shares why she chose the words: Changing the world view of professional stylists and salons.
[19:36] Ashley believes that the professional hairdresser can change the world, and she explains why.
[22:43] What do you think are the biggest challenges that face salon owners today?
[25:18] Ashley discusses what she thinks about the new business model of salon suites and the independent salons.
[29:42] What type of business model do you have in your salon?
[30:51] Ashley shares what she believes makes a successful salon with a commission-based business model.
[34:32] Ashley believes that hairdressers have to be consistent to be successful.
[35:56] \\u201cThe successful people in this industry own their business behind the chair, regardless of how they\\u2019re paid or what their responsibility level is.\\u201d\\xa0
[37:30] Ashley talks about working smarter, not harder, and how many people don\\u2019t understand it.
[41:06] \\u201cPeople need to step up and own the space of leadership they are in.\\u201d
[42:49] What does the apprenticeship in your salon look like?
[45:35] Ashley shares what they do to train the human, not the stylist.
[48:12] What are you looking for when you need to hire new stylists?
[52:44] Ashley talks about how she defines culture and how she built the culture in her salon.
[55:49] Ashley shares the top three key performance indicators that she looks at in her business with her team members.
[1:00:43] Ashley explains what she means by their care factor matrix and what they are looking for.
[1:03:24] Thank you so much for being on the show!
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Links and Resources
Register for my FREE masterclass \'The 5 Steps to Unlock your Salon\'s Potential\'\\xa0
Club House @antonywhitaker\\xa0
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@fuserepublic
@ashleytoliverwilliams
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