The Customer Experience Under the Biden Administration
The Biden-Harris Presidential Management Agenda Vision and a recent Executive Order focus\xa0on customer service. Such a focus on better government for citizens is not new across administrations\u2019 agendas. How is the Biden administration different?\xa0
John M. Kamensky is Emeritus Fellow at the IBM Center for the Business of Government and is a fellow of the National Academy of Public Administration.\xa0He previously served as deputy director of Vice President Gore's National Partnership for Reinventing Government, a special assistant at the Office of Management and Budget, and as an assistant director at the Government Accountability Office. He currently has a post on our site headlined \u201cCan Biden Deliver Better \u2018Customer Experience\u2019 for Americans Than His Predecessors?\u201d He joined the show to discuss the post and the Biden administration's customer service agenda.