Newsroom edition: why competition is key to cleaning up Qantass mess
Despite record profits, Australia\u2019s biggest airline continues to anger its customers. As complaints roll in, competition watchdog the ACCC has warned the aviation industry is at a \u2018critical juncture\u2019 and poor policy has created a duopoly leaving passengers with high ticket prices and poor service. Jane Lee talks to editor-in-chief Lenore Taylor and head of news Mike Ticher about competition and how the government could help bring air fares back down