The benefits of over communicating with customers
b'In this bonus episode of Put That Coffee Down, Kevin sits down with one of his earliest mentors in freight, Patty Hinojosa. Patty is now the Director of Mexico Sales and Operations at CargoQuotes. Kevin and Patty discuss the niche of cross-border trucking in and out of Mexico. It\\u2019s one of those specialties where freight brokers become consultants and trainers for their customers. A single misstep during the process can cost shippers dearly, so it\\u2019s always important to be proactive and over communicate to make sure nothing takes you by surprise.\\xa0\\nApple Podcast\\nSpotify\\nMore FreightWaves Podcasts\\n\\nLearn more about your ad choices. Visit megaphone.fm/adchoices'