Reverse logistics requires handling customers with white gloves - Last Mile Logistics

Published: Oct. 16, 2020, 2 p.m.

There is nothing simple about providing a reverse logistics service, especially for large replacement or return items that do not fit neatly into a small package.\nHowever, more U.S. third-party logistics service providers (3PLs) and trucking companies in recent years have found this to be the type of niche service where their expertise can shine.\n\u201cWe have found this especially important to our appliance customers and anyone doing furniture delivery,\u201d Jason Neal, manager of dedicated accounts at Kenco, told Andrew Lockwood, senior manager of solutions design for Suddath Global Logistics, during a virtual FreightWaves Last Mile Logistics Summit fireside chat\nWatch\nApple Podcast\nSpotify\nMore FreightWaves Podcasts\n\xa0\nVisit FreightCasts sponsor: Convoy makes it easy to get your full truckload freight covered by high-quality carriers at competitive rates. To get an instant quote and 100% tender acceptance guarantees, click here.\n\nLearn more about your ad choices. Visit megaphone.fm/adchoices