Put That Coffee Down EP29 You got the account, now what?
On today\u2019s episode, Dooner and Hill are talking all about when the real work starts: after you land the account. They cover account handling, hand off, up-sell, cross sell, satisfaction, and retention. What model should you use? Cradle to the grave? A land and abandon to CSR Chicago freight style? Or a hybrid and dynamic approach?\nThey\u2019re joined by special guest Chris Jolly, The Freight Coach\nPlus, listener feedback, advice, and community building!\nApple Podcasts\nSpotify\nStitcher\nWatch the video\nNetworking list\n\nLearn more about your ad choices. Visit megaphone.fm/adchoices