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How I Got Banned For Life On Delta Airlines\u2013And What This Means for American Freedoms

I tell the astonishing story of how Delta turned an angry mob against us, despite our following their rules, because they\u2019ve empowered employees in unprecedented ways. I also explain what I think is happening in the airline industry and the American economy, based on our jaw-dropping experience and other travelers\u2019 experience over Thanksgiving weekend.