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Kent is as an internet marketer, tried different outsourcing options... DISASTER! To stay in business he had to redefine the concept of a call center and it\\u2019s money making role in business.

Top 3 Value Bombs:

1. Make sure that the phone number that you want people to call is prominent anywhere in your business.

2. When people bought from you once, they\\u2019ll feel comfortable buying from you again if their experience is a good experience.

3. If you use scripts, you\\u2019d sound robotic. Besides, you as an agent will never learn the product, you\\u2019d just learn the script.

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