Ep. 124: Omnichannel Forum Panel
In this podcast special, Seth leads an Omnichannel Forum Panel discussion touching on topics such as CX, IoT, GDPR, subscription services, and the future of business. One thing the panelists agree on is the importance of building a customer-centric model even throughout the digitization process. Seth asks each panelist, \u201cWhat do I do right now to transform into the future IoT organization that I need to be?\u201d Each panelist answers with their own unique insight. Finally, the panelists take questions from the audience before wrapping up.