Sweating the small stuff
A popular book on simplifying one\u2019s life is titled, in part, \u201cDon\u2019t Sweat the Small Stuff.\u201d This might be sound advice for decluttering one\u2019s mind, but, when it comes to member service, the genius is in the details. In this episode of the CUNA News Podcast, our latest in a series focused on service culture, we explore how attention to detail makes service experiences meaningful for consumers. Jayne Hitman, national program manager for Creating Member Loyalty (CML), a development strategy...