Keep it simple and focus on your people
b'Perhaps at no time is an organization\\u2019s culture more on display than during a crisis. Jayne Hitman and Paul Robert assist credit unions in shaping their cultures to shine at just these moments. Hitman is national relationship manager for CUNA Creating Member LoyaltyTM (CML), a comprehensive development strategy with expert guidance focused on increasing employee engagement and the member experience. Paul Robert is CEO of FI Strategies, LLC, a strategic partner for CML.\\xa0 Hitman and Robert will appear regularly on the CUNA News Podcast in a new series on service culture.\\xa0 In this episode, Hitman and Robert discuss the value of communication during a crisis and how leadership can shape an organization\\u2019s direction through intentional, transparent messaging. As Hitman says in this interview, \\u201cKeep it simple and focus on your people.\\u201d'