Author John DiJulius on providing world-class service
b'The route John DiJulius took to become an authority on world-class service began in the least likely of places: a small hair salon in Cleveland. Due to his obsession with the customer experience, the establishment quickly expanded\\xa0 to multiple locations, becoming one of America\\u2019s top 20 salons. Today, companies such as Ritz-Carlton, Lexus, and Starbucks come to him for insights on improving the customer experience. In this episode of the CUNA News Podcast, DiJulius explains how the right member experience can create a competitive advantage and how to connect with people in an increasingly digital world. He also provides insights from his new book, \\u201cThe Relationship Economy.\\u201d DiJulius will address the 2019 CUNA CEO Council Conference Sept. 23-25 in Coronado, Calif.'