Episode 10: People hate change!, with Clarissa Simpson
On this episode, we focus on Change Management, Governance, and User Adoption. We discuss the ADKAR Model, which is a framework for understanding change.
We discuss:
- Building Awareness regarding why the change is needed
- Creating Desire to implement change
- Developing Knowledge to allow users to adopt the solution
- Fostering Ability for the users to get the most out of the implemented solution
- Reinforcing Change to ensure that users don't go back to the "old way of doing things"
The book reviewed on this episode can be purchased here: HERE
Follow Clarissa on twitter @OKKiwiFlyHome