How Veterans Shaped a Coronavirus Chatbot
\u201cWhat do you need help with today?\u201d That\u2019s how the Veterans Affairs Department\u2019s first chatbot starts a conversation with a user. The department launched the bot to help vets navigate health care and benefits during a surge of coronavirus-related inquiries. CTO Charles Worthington and Presidential Innovation Fellow Dr. Kaeli Yuen discuss creating the bot with vet input and under an intense time crunch.