6 Types of Customers You Meet on Etsy and How to Handle Them - 030
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Welcome back to another episode of Crickets to Cha-Chings! Today, we are going to dive into you several of the different kinds of customers that you find on the Etsy platform. I wrote a blog post about this a couple years ago and this updated and expanded version of that blog post.\\xa0
In this episode, we\\u2019ll talk about:
- Different types of customers you\\u2019ll encounter on Etsy
- Dealing with bargain-shoppers or bargain-hunters - Why I no longer accept coupon codes and not honor expired gift cards
- Approach I used to handle customers with high expectations
- The best way to manage procrastinating customers especially on holidays
- Importance of putting boundaries in place and sticking to them
- Adding extra fees for rush orders - is it necessary?
- Why you should be in control of your business
- Recognizing customer behavioral patterns and protecting yourself from future issues
- Responding to unhappy and tough angry customers
- Indecisive vs Decisive customers