Ransomware Gangs Practice Customer Relationship Management

Published: Sept. 13, 2019, 4:25 p.m.

b'Ransomware-wielding attackers treat infecting endpoints as a business and put customer relationship management principles to work, says Bill Siegel, CEO of ransomware incident response firm Coveware. He notes criminals "go after the low-hanging fruit because it\'s cheap and the conversion rate is high."'