The art of pettiness. | Spinachs debt to Popeye. | My Pleasure & the power of customer service.

Published: June 27, 2022, 9 a.m.

It may feel good in the moment but pettiness rarely, if ever, ends well. This week, some examples.

You\u2019re familiar with Popeye, the sailor who found superhuman strength from eating spinach?\xa0 Those green leaves earned a reputation as a superfood from the tie-in. Was it warranted?

Chick-fil-A has built its business on a commitment to customer service. How important is customer service to the bottom line? And why do Chick-fil-A employees always say \u201cmy pleasure\u201d?

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Episode Sources/Go Deeper:
https://www.mentalfloss.com/posts/why-chick-fil-a-employees-say-my-pleasure
https://blog.hubspot.com/service/importance-customer-service
https://historydaily.org/math-mistake-boosts-spinach-consumption-popeyes-ate-spinach-because-of-a-misplaced-decimal-point
https://www.scmp.com/yp/discover/lifestyle/features/article/3105451/5-famous-feuds-are-so-petty-you-cant-help-read-more
https://www.mentalfloss.com/posts/mcdonalds-coffee-cup-litter-feud

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