Ep 74: Linh Peters is the Chief Marketing Officer for Walgreens

Published: July 26, 2023, 9 a.m.

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Retail juggernaut, Walgreens is beginning to prioritize healthcare across all their service offerings. Linh Peters is Walgreens\\u2019 CMO, and she joins today to describe the role that marketing will play in her employer\\u2019s new venture. Linh has worked with other huge brands including Calvin Klein, Best Buy, Target, and Starbucks, and she explains how the challenges in her current role differ from the other jobs she\\u2019s worked before. As a loyalty specialist, Linh goes into detail about the current state of marketing, the ins and outs of Walgreens\\u2019 myW\\u2122 Days program, why brands have less power now than they did before COVID, and how a rewards program influences a CMO\\u2019s marketing strategy. We learn about how the data alone can validate any rewards program, why the most important thing is to connect with customers as opposed to giving out freebies, the biggest mistakes that first-timers make when launching a loyalty program, and whether the recent changes in marketing are for better or worse. Our guest also explains how a harrowing 5months on a boat informed her worldview, how her upbringing in Vietnam and migration to America influenced her career choices and bred her passion for healthcare, how having a personal board of directors could grow you as a leader, and what the future of Walgreens looks like: healthcare, marketing, and beyond!\\xa0

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