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Coffee Bean & Tea Leaf is a well-established Los Angeles-based coffee brand that lost its way but is in the process of turning itself around, currently seeing considerable growth. Today\\u2019s guest, Sanjiv Razdan, has a lot to do with its recent success. Sanjiv is the president of Coffee Bean & Tea Leaf for the Americas and India. He also gained experience working for Pizza Hut, Yum Brands, and Applebee\\u2019s before he became the COO for the restaurant juggernaut that is Sweetgreen. In this episode, he sheds light on how he came to his current role at Coffee Bean & Tea Leaf, how the company lost its way and was impacted by the pandemic, and how they are turning things around. He also discusses the integral role of technology in the restaurant business, what he learned from his time at Sweetgreen, and how he\\u2019s applying this insight in his current role. Finally, Sanjiv introduces us to the GLEAM Network, which is a nonprofit organization he founded that is dedicated to mentorship in the restaurant and foodservice industry. To hear Sanjiv break down his six pillars for transforming the Coffee Bean & Tea Leaf business, as well as many other fascinating insights, tune in today!