Higher education institutions are facing a perfect storm of challenges that demand robust crisis management skills. From campus protests reminiscent of the 1960s to the lightning-fast spread of information (and misinformation) on social media, colleges and universities are navigating treacherous waters. How can they stay afloat \u2013 and even thrive \u2013 in this turbulent environment?
Crisis Management in Higher Education: Strategies for Institutional Resilience
Dr. Drumm McNaughton, CEO of The Change Leader higher education consulting firm, and guest Stephanie Craig, President of Kith crisis preparation, response, and recovery firm, discuss essential strategies for building crisis management and communication capabilities in higher education institutions.
Key Discussion Points
Higher Education's Unique Crisis Management Challenges:
Building Crisis Management Muscle: The PIP2 Approach:
The Clarity + Trust = Speed Formula:
Stakeholder Management in Higher Education Crises:
The Role of Leadership and Second-Level Thinking:
Integrating Risk Management and Crisis Communication:
Opportunities in Crisis: Catalysts for Institutional Innovation:
Three Key Takeaways for Higher Education Presidents and Boards
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Read the transcript on our website at: https://changinghighered.com/ building-higher-ed-crisis-management-and-communication-muscle/
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#HigherEducation #HigherEdRiskManagement #CrisisManagement
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About Our Podcast Guest
Stephanie Craig is the President of Kith.co, where she provides strategic guidance and solutions for high-stakes issues and challenges faced by C-suite executives, high-profile organizations, and elected officials. She has built her reputation as a crisis expert by guiding some of the world\u2019s most prominent people and organizations through their most trying moments. Combining her deep experience in politics, media, and business, she mitigates crises, repairs reputations, and inoculates against future crises. Stephanie has counted former First Lady Rosalynn Carter, the mayor of the nation\u2019s 10th largest city, and some of the most notable global brands, as well as institutes of higher education, as clients. Stephanie is a prolific author on topics including crisis communications, reputational management, political communication, the intersection of law and communications, and entrepreneurship. If asked, she\u2019ll even talk about being born in the Arctic.
About the Host
Dr. Drumm McNaughton is the founder, CEO, and Principal Consultant at The Change Leader, Inc. A highly sought-after higher education consultant with 20+ years of experience, Dr. McNaughton works with leadership, management, and boards of both U.S. and international institutions. His expertise spans key areas, including accreditation, governance, strategic planning, presidential onboarding, mergers, acquisitions, and strategic alliances. Dr. McNaughton\u2019s approach combines a holistic methodology with a deep understanding of the contemporary and evolving challenges facing higher education institutions worldwide to ensure his clients succeed in their mission.\xa0
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