In this episode Donna Carroll, a strata manager of more than 20 years' experience, responds to my controversial episode no. 327\xa0("Peter Blows the Whistle on Overcharging Strata Managers"). We discuss:\n\nwhy strata managers charge the way they do\nthe need for owner education\nthe "inadequate" training some strata managers receive\nthe call for a dedicated strata commissioner,\n\n\n\n\nand more.