176. The question all strata managers must ask their clients with Cat Carmichael
This week, I'm chatting to Cat Carmichael, the current president of the Community Associations Institute in the U.S. We discuss an important paradigm shift in strata management, and why managers can no longer focus on achieving a series of tasks but instead must look to the outcomes desired by their clients.\xa0 Cat\xa0shares the single most\u2026