Earlier this week I wrote Are Your Clients Satisfied With Your Work? and got quite a few questions from folks looking for more specifics on how to manage client surveys. This podcast provides the specific details you need to conduct your own surveys. Listen in as I walk you, step by step, through the process. In retrospect, when I recorded the show I neglected to sufficiently address the reticence of the solo practitioner to conduct surveys. The story I often get from solos is the "I talk to them all the time so I know how they feel about my work". Nope, you don't. Trust me, they aren't giving it to you straight. Whether you're in a big firm or out on your own, you need to find out what the clients are thinking and saying about you. This podcast will show you how to find out.