In our brief conversation, Stephen talks about his processes for working on QuickBooks payroll software. \n\nGive it a listen if you\u2019d like to learn about:\n\n-Customer interviews and what tools you should use when showing prototypes to your users\n\n-Delighting your customers with content instead of stressing them out\nWhat design tools you can and should use\n\n-How to talk with recruiters as a UX writer/content designer\n\nDon\u2019t miss it!