#9: When Little Things Become Big Things
Dr. Kimball, a talented surgeon, was last on the email distribution list when Anne, the office manager, sent an email. Every. Time.\xa0And it bugged him.\xa0Sometimes people make a big deal out of things the rest of us never notice.\xa0But it matters.\xa0In this episode, Dr. Janel Anderson steps through Anne\u2019s situation, unraveling the journey of how little things become big things and what to do about it.
Get full show notes and more information here: https://janelanderson.com/9
[1:48] The surgeon was listed last on the email distribution list. Every. Time.
[5:18] What is your job really? It's about creating experience, no matter what your role.