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Why do you have the job you have? Is it the job you\u2019ve always wanted and dreamed about? Or did you have a change of heart and decide to try something new? Nichole Hanscom, Law Firm Management and Marketing Advisor at How to Manage a Small Law Firm, joins Christina to share her journey of becoming a trainer-turned-lawyer-turned-business-owner, and what opportunities and challenges she has faced along her career path. Nichole has seen it all, from public defender\u2019s offices to jails with scarce resources. Listen in for great advice about the people you decide to hire and how to manage your office with care!\xa0\xa0\xa0

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In this episode, we talk about\u2026

• Nichole\u2019s college experience and Cond\xe9 Nast dreams\xa0\xa0
• Drinking the Kool-Aid of public defender\u2019s culture\xa0
• Transitioning from data entry clerk to computer trainer
• The opportunity of a lifetime\u2014working in a social services unit\xa0
• Work is play and if the excitement stops, it\u2019s time to look for something else\xa0
• The best public defender\u2019s office is the one nobody needs\xa0
• Why Nichole became a lawyer and how she feels about her decision now\xa0
• Recognizing the need to hire someone to avoid hiring the wrong person out of desperation\xa0
• Realizing attorneys walk into court with people\u2019s lives in their hands and need better training
• The best standards of justice should be available to everyone\xa0
• Making things happen \u201cautomagically\u201d\xa0
• If you\u2019re not able to care about the people you hire, you\u2019ve either got the wrong people or shouldn\u2019t be a boss
• Focusing on personality vs. skills and how to hire with more intention\xa0\xa0\xa0
• Nichole\u2019s interview process and the questions she never asks\xa0
• Coming from a place of love and being responsible to people instead of for people
• What led Nichole to stop practicing law and start her own business
• Why Radical Administration does not focus on coaching\xa0\xa0
• You\u2019re either hiring helpers or replacements\u2014know the difference!
• The common fear most business owners across all industries have\xa0
• The common mistake lawyers make with office support staff\xa0
• Top areas of focus if you want to grow your firm\xa0
• When it comes to charging people, it\u2019s not about you\u2014it\u2019s about them\xa0\xa0\xa0\xa0
• \u201cIf you chase two rabbits, you\u2019re gonna lose them both.\u201d</s