86: Counterintuitive Ways to Overcome Service Obstacles with Jeff Toister
Jeff Toister has written three customer service books; including his new book, Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service.
Jeff has been recognized as a top customer service thought-leader by Global Gurus, ICMI, and COM100. More than 140,000 people on six continents have taken his video-based training courses on Linda.com. His training videos include Customer Service Foundations and Leading a Customer-Centric Culture.
In this episode, Jeff discusses his new book, how he got into the customer service field, why he firmly believes providing great customer service isn\u2019t just a matter of using common sense, why customer service leaders shouldn\u2019t be dismissive of angry customers, how customers sabotage the service they receive, a breakdown of the \u201cZone of Hospitality,\u201d and more!
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