81: How to Write with the Voice of Your Brand with Leslie O'Flahavan
As Founder of E-WRITE, Leslie O'Flahavan, is a problem solver for work-related writing challenges who has helped thousands of people learn how to write well. She helps customer service agents write on-brand email, chat, and social media posts.
In this episode, Leslie discusses what led her to create her business back in 1996, why she\u2019s so passionate about helping customer services representatives, the top skills she helped several major airlines incorporate into their customer service writings, how personal connections with your customers offset repeat complaints about the same issue, what a \u201cbrand voice\u201d is and how she helps customer service agents write in that voice, and more!
Learn about how our Team Performance System and Personal Brand Strategy can Help You Serve Well and Sell More at\xa0 www.voiceofinfluence.net \xa0 Read the transcript here: \xa0 https://www.voiceofinfluence.net/81 Give and receive feedback that makes a difference! Register for our 20 minute Deep Impact Method video course here:\xa0 www.voiceofinfluence.net/deepimpact