108: Creating Memorable Experiences with Manuel Christoffel of Woom Bikes
Manuel Christoffel is the (Interim) Chief Customer Officer at Woom Bikes where he manages marketing in customer service for all North America.\xa0 Prior to joining Woom, Manuel has held global cross-functional customer success, program, marketing and brand strategy roles at ADP, Dell, American Express, Bazaarvoice, Hearsay Social, and his own consultancy business.
In this episode, Manuel explains what he means when he says huis declared goal is to deliver the best possible internal and external customer experience by combining EQ with IQ while cutting the red tape, the importance of realizing that the one purchasing your product isn\u2019t always your true customer, why he believes there\u2019s no such thing as \u201cfinding the right person\u201d for your customer service team, why he doesn\u2019t have penalties for team members who make mistakes, how he helps his CEO share their voice of influence, and more!
Learn about how our Team Performance System and Personal Brand Strategy can Help You Serve Well and Sell More at\xa0 www.voiceofinfluence.net \xa0 Read the transcript here: \xa0 https://www.voiceofinfluence.net/108 Give and receive feedback that makes a difference! Register for our 20 minute Deep Impact Method video course here:\xa0 www.voiceofinfluence.net/deepimpact