b'Nick Mehta (@nrmehta), CEO at Gainsight, joins Erik on this episode.
They discuss:
- SaaS sub-sectors that Nick is excited about
- Is Customer Success a skillset, function, a software stack?
- What are the most common misconceptions about customer success?
- When should a startup start thinking about the customer success function?
- How do you scale the customer success function?
- What\\u2019s the profile of a successful customer success manager?
- How has customer success evolved over the past decade and where is it going?
- Nick\\u2019s thoughts on the sales enablement space
Thanks for listening \\u2014 if you like what you hear, please review us on your favorite podcast platform.
Check us out on the web at villageglobal.vc or get in touch with us on Twitter @villageglobal.'