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Heather\xa0Bayer\xa0of the Vacation Rental Formula Podcast is like my BFF in the industry. We were both in Las Vegas for the VRMA International event and she would be presenting on the 5 Love Languages, a famous book that classifies the various interpretations of love.\xa0 \xa0 Heather\xa0applies this thinking to the vacation rental industry \u2014 where you may be making extraordinary efforts in one department, but lacking a detail or touch in another that could make all the difference. As you listen to\xa0Heather\u2019s love language concept, think about how you may be missing out on communicating hospitality with your guests \u2014 it can make all the difference.\xa0 \xa0 If you want to innovate like Heather, consider a demo with our friends at PointCentral (free HVAC Analytics included from this landing page): https://www.pointcentral.com/vrmb/ \xa0 Here are some links mentioned in the episode: \xa0 http://www.vrma.org \xa0 https://www.vacationrentalformula.com \xa0 \xa0

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