EP20: The Folio with Jeff Jensen of Utopian Luxury Vacation Homes
Jeff Jensen and his team of concierges at Utopian Luxury Vacation Homes believe that personalization is luxury: that placing your favorite newspaper or a hat from your alma mater in your vacation rental can convey thoughtfulness and win repeat business.\xa0 \xa0 But in order to personalize you need to know something about those guests \u2014 something personal. So from the moment of receiving the inquiry, Jeff\u2019s correspondence team embarks on an information gathering mission to learn as much as possible about the guests: data that then gets put to good use in curation of the actual stay.\xa0 \xa0 If you want to innovate like Jeff, consider a demo with our friends at PointCentral (free HVAC Analytics included from this landing page): https://www.pointcentral.com/vrmb/ \xa0 Here are some links that may or may not have been mentioned in the show: http://utopianlvh.com/ \xa0 \xa0
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