63. Celine Teoh on customer retention
Our guest today is my good friend, Umbrex member Celine Teoh an independent strategy and marketing consultant in the Bay Area whose functional specialties include data-driven marketing strategy and execution, strategic planning and business planning.
On this episode, we discuss steps firms can take to improve customer retention.
We also discuss the benefits you can derive from journaling \u2013 in terms of productivity, creativity, happiness, and centeredness.\xa0 Celine has been journaling actively for years, across several different styles, and I\u2019ve been working to put her suggestions into practice.