Episode 65: Measuring User Happiness with Richard Felix
Today our goal is to get into the minds of our users, and predict when they're likely to churn. Our guest expert is Richard Felix \u2014 the founder of Stunning, Retained, and multiple other products \u2014 who knows everything (and then some) about customer retention. You'll learn about different types of churn, how to measure user happiness, and what you should do if your customer decided to cancel.