Episode 276: Customer Satisfaction with Debbie Levitt
How do you measure customer satisfaction in a complex customer journey? Our guest today is Debbie Levitt, \u201cThe Mary Poppins of UX and CX\u201d and author of Customers Know You Suck. You\u2019ll learn how customer satisfaction relates to customer loyalty, why you should measure satisfaction qualitatively and quantitatively, how you can better capture and understand customer frustration, and more.