Retention strategies and tactics with Phil Chew
Phil Chew was formerly the Sales Skills Learning Directory at Refinitiv and Thomson Reuters and is now taking on the world working as a consultant at BPM Works and delivering training with Global Performance Group.
In this conversation with The Collaborator, Phil focused on retention strategies and tactics any business should consider using. Amongst the topics covered include:
1️⃣ When does the retention strategy/process begin?
2️⃣ How the retention process works with account planning.
3️⃣The role of retention playbooks.
Give a listen.