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Shep Hyken is a\xa0customer service and experience expert\xa0and the Chief Amazement Officer of Shepard Presentations.\xa0 He is a\xa0New York Times\xa0and\xa0Wall Street Journal\xa0bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.

Shep works with companies and organizations that want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of\xa0Moments of Magic\xae,\xa0The Loyal Customer,\xa0The Cult of the Customer,\xa0The Amazement Revolution,\xa0Amaze Every Customer Every Time,\xa0Be Amazing or Go Home,\xa0The Convenience Revolution\xa0and\xa0I\u2019ll Be Back. He is also the creator of\xa0The Customer Focus\u2122, a customer service training program that helps clients develop a customer service culture and loyalty mindset. (Now available as an\xa0online/web-based training program!)

Shep brings his "A" game to Thrive LOUD and shares incredible stories, lessons and tactics with Lou on Thrive LOUD.

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